• Our bicycle are hired as per the suggested time-blocks, via our booking app.
• Please contact us if you wish a arrange a long-term hire.

• We know that life throws the odd curve ball every now and again, and plans change accordingly.
• So if you need to cancel, or amend, your booking please e-mail info@skylinecycles.com.au and we'll do our best to accommodate any changes.
• Please note that any cancellation with less than 24hrs notice could incur a $10 cancellation fee.

• If you wish to pick up your bike (or have it delivered) the afternoon prior to your booking you can indicate this on the booking form.
• If the bike is available, you will have the option of receiving it early for $10 additional charge. Selecting this option does not guarantee the bike will be available for early collection/delivery as it depends on its availability on the day.
• If you wish to guarantee availability, please ensure the booking dates selected reflect the dates you require.

The person named on the rental agreement accepts full responsibility for, and agrees to pay for:

• Breakages, loss or theft of bike(s) and equipment.
• Locks are provided on request; however, use of locks does not guarantee the security of the bike or negate the hirer’s liability if the bike is lost or stolen.
• Cleaning and repair fee ($40) for any excessive or unreasonable cleaning or maintenance work required at the end of the rental, this most notably includes excessive sand on the drive line of bikes (i.e, due to riding on the beach) or excessive tire wear (please don't skid!).

All charges will be made to the card held on file.

Late returns of rental equipment could be subject to additional charges, however, please notify us immediately if you think you'll be late.

Additional charges may also apply such as:

• Any refunds that have to be provided to other customers due to the late return of a bike.
• Staff wages incurred if staff are required to stay back to wait for bikes returned late.

All charges will be made to the card held on file.

• Unfortunately, from time-to-time bikes will suffer mechanical issues.
• Most commonly a broken chain or a flat tyre, although our bikes are set-up tubeless.
• While we will make every attempt to assist, it is not always possible to assist immediately or for many hours.
• If a bike suffers a mechanical failure, it DOES NOT remove the hirer’s obligation or responsibility for the bike.
• Bikes that suffer mechanical issues including, but not limited to, flat tires that are subsequently “abandoned” and cannot be recovered by us will be considered lost and the full replacement value charged to the hirer.
• Please note flat tires can and do happen and are beyond our control. Tubes, pumps and tools can be provided to all customers upon request at the commencement of their booking. Flat tires will not be cause for refunds or discounts, although we will make genuine attempts to do so we CANNOT ensure we will be able to assist customers with flat tires in a timely manner, if at all. Before venturing into hard to access locations such as mountain bike trails please ensure you are able to perform tasks such as changing flat tires and have requested the appropriate tools from us which can be provided.
• Please note chains on bikes do break; all chains on our bikes are replaced well within their wear limits, especially on ebikes. Ebike chains break regularly due to incorrect shifting and shifting under too much load. Broken bike chains will be charged at $40 and we CANNOT guarantee that we can come and repair the bike on the trail or retrieve you or the bike. Especially with ebike rentals we strongly encourage you to pay attention to the directions provided on how to correctly change gears on an e-bike.

All charges will be made to the card held on file.

• Equipment must be returned in the same condition as it was handed over in.
• Equipment must be returned to the location from which it was rented OR the agreed drop-off location.
• Hire bike(s) are not to be ridden on the beach, $40 cleaning fee applies.
• Bike(s) are not to be ridden at night unless lights are fitted. We can supply these if needed.
• An Australian approved bicycle helmet must be worn at all times whilst riding. Helmets can be hired from us.

All charges will be made to the card held on file.

Further to the above all hires are subject to the hirer’s acceptance of Skyline Cycles liability waiver which can be found here.